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FAQ
Answers to the most frequently asked questions.
How do I activate my IRIS BY STARCK® license?
Launch IRIS BY STARCK® and click on “activate my account” to complete your registration.
Fill out the form and enter your license number printed on your SECURE.ID card (included in your package).
Where can I find my license number?
The number is printed on your SECURE.ID card (included in your package). Keep this card in a safe place; it is strictly personal and allows you to activate your account and then log in on as many devices as needed using the “connected account” feature.
Can I use IRIS BY STARCK® without an internet connection?
Yes. Once activated, you can scan and use the IRIS BY STARCK® software without any restrictions. Your orders will be automatically sent as soon as an internet connection is restored.
Is the IRIS scanner compatible with my current software?
Yes. IRIS BY STARCK® generates open-format files (STL, PLY) that ensure full compatibility with dental labs and CAD systems on the market, even internationally.
How long does a full scan take?
The recommended scan time is approximately 2 minutes maximum.
How do I clean and sterilize the IRIS BY STARCK® scanner?
our IRIS BY STARCK® handpiece is IP 67-rated (waterproof), so you can disinfect it by soaking. You can use the IRIS BY STARCK® disinfection stand.
The product you choose must bear the Class IIb CE marking and meet all applicable standards and regulations*.
Compliant: peracetic acid.
Non-compliant: presence of ammonium, phenol, acetone, chloride, or bromide compounds.
PRE-DISINFECTION
- Immerse your handpiece in the pre-disinfection solution. Follow the immersion time recommended by your product.
- Clean to remove
- any residual debris.
- Rinse thoroughly with sterile or filtered water.
FULL DISINFECTION
- Immerse your handpiece in the pre-disinfection bath. Follow the immersion time recommended by your product.
- Rinse thoroughly with sterile or filtered water.
- Dry carefully with a microfiber cloth.
Inspect the sapphire glass and remove any traces in front of the sensors using a microfiber cloth.
What is the USB drive included in my package for?
Each IRIS BY STARCK® package contains a ready-to-use installation drive in case your distributor does not provide you with the computer prepared by SCAN4ALL.
Once your computer is set up, you are free to reformat it for your own use.
How do I install IRIS BY STARCK®?
If you receive the package prepared by SCAN4ALL, the computer is ready to use, and you can launch IRIS BY STARCK® right away.
Otherwise, use the IRIS BY STARCK® installation USB drive included in your package and follow the procedure below.
Before you begin, make sure you have your SECURE.ID card, the installation USB drive, and an Internet connection via an RJ45 cable.
- Plug the PC into a power outlet.
- Turn on the PC and press the “DEL” key several times to access the BIOS.
- Go to the “SECURITY” tab and select “SECURE BOOT.”
- If the “SECURE BOOT SUPPORT” option is set to “ENABLED,” change it to “DISABLED.”
- Select the “SAVE & EXIT” tab, then “SAVE CHANGES AND RESET” to restart.
- After restarting, shut down the PC.
- Insert the USB drive and start the PC.
- Connect the PC to the internet via an RJ45 cable (not included).
- Turn on the PC and press F11 repeatedly until the boot system appears.
- In the boot menu: select the UEFI drive.
- The installation will begin; please wait until the system restarts. Log in to your session using your SECURE.ID card
- Click the “IRIS Hardware Test” icon and run the test. Once successful, a new icon will appear.
- Click the “IRIS Installer” icon and enter the installation code shown on the SECURE.ID card
- The installation of IRIS BY STARCK® will begin. The time required depends on your internet speed; please be patient.
- The PC will restart. Log back into your session using your SECURE.ID card
- The installation is complete. Launch IRIS BY STARCK® and sign up.
- When signing up, enter your license number shown on the SECURE.ID card
How do I update to the latest version?
Automatic notifications will appear to inform you of a new update.
On your desktop, click the “IRIS Updater” icon to manually start the update.
How do I invite an external collaborator who doesn’t have the software?
Simply enter their email address in IRIS CONNECT. They will receive a security code to access a free and secure web interface at www.irisbystarck.com